Payment & Order

Payment and Order Confirmation
1. Accepted Payment Methods

Gracegild accepts PayPal and eligible credit or debit cards, including Visa, Mastercard, American Express, Diners Club, and JCB. The payment options available to you may vary based on your country, currency, device, and checkout provider.

Orders must be paid in full before they can be confirmed or sent to production. Since our personalized products are created according to each customer’s selections, we will begin preparing an order only after the payment provider has approved the transaction.

To pay for your purchase, choose Proceed to Checkout or PayPal Checkout and follow the instructions displayed on the secure payment page.

When PayPal guest checkout is available, you may be able to pay with an eligible credit or debit card without creating a PayPal account.

All transactions are handled by secure third-party payment processors. Chic Chiffon does not directly receive or retain your complete card number, expiration date, or security code on its own servers.

Payment Problems

If your transaction is unsuccessful, please:

Confirm that the card number, expiration date, and billing address were entered correctly.
Check that your card has sufficient available funds.
Contact your bank or card issuer for assistance.
Try another payment option displayed at checkout.

If the issue continues, email info@gracegild.myshopify.com with the subject “Failed Payment.”

Include your name, relevant order information, and a screenshot of the error if possible. For your security, never send a complete card number, card security code, account password, or other sensitive payment credentials by email.

2. Confirmation of Your Order

Once your order has been submitted and payment has been approved, an order confirmation will be sent to the email address entered during checkout.

The confirmation should include important purchase information such as:

Your order number
The products and quantities ordered
Selected options and personalization details
Billing and shipping information
The total amount paid

Please review the confirmation promptly. If you notice an error, contact us immediately, as most orders enter production within 6 hours.

A “Payment Pending” status generally indicates that the payment processor has not yet completed or approved the transaction. You may receive further instructions by email asking you to retry payment or choose another available method.

Orders with unpaid, declined, or pending transactions will not begin production or be shipped until full payment has been successfully confirmed.