Cancellation Policy

Order Changes and Cancellation Terms

Gracegild items are created individually according to the product options and personalization information submitted with each order. Once payment is confirmed, the order is prepared for production without unnecessary delay.

Requesting a Cancellation

Customers have up to 6 hours from the time of purchase to request an order cancellation.

To submit your request, email our Customer Support Team immediately at:

info@gracegild.myshopify.com

Please include your order number and the reason for your request. We will review the current production status and notify you by email if cancellation is still available.

Submitting a cancellation request does not mean it has automatically been accepted. Orders that have already entered production cannot be cancelled, changed, or updated. Requests received more than 6 hours after purchase may therefore be declined.

Charges for Approved Cancellations

When a cancellation is approved, a 30% cancellation charge will be retained from the order total. This amount covers costs that cannot be recovered once an order has been submitted, such as:

Payment processor and transaction fees
Administrative and order management expenses
Product setup and production preparation
Fulfillment capacity reserved for the order

The remaining 70% of the amount paid will be returned to the payment method originally used for the purchase.

We will send a confirmation after the refund has been issued. The time required for the funds to appear in your account will depend on your bank, card issuer, or payment provider.